At Kenzi Drapes, we are committed to delivering your orders quickly, safely, and efficiently.
Shipping Timeframes
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Order Processing: All orders are processed within 1–3 business days.
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Shipping Duration: Standard shipping takes 5–10 business days depending on your location. Expedited shipping options may be available at checkout.
Shipping Costs
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Shipping charges are calculated at checkout based on the weight and destination of your order.
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We offer free shipping on orders above 100 Euros.
Tracking Your Order
Once your order is shipped, a tracking number will be sent to your registered email. You can use this number to monitor your delivery status.
Shipping Locations
We currently ship to all locations. For international orders, please contact us directly before placing an order.
Delays and Damaged Packages
While we do our best to ensure timely deliveries, we are not responsible for delays caused by the courier service, weather conditions, or unforeseen circumstances. If your package arrives damaged, please contact us immediately with photos for resolution.