At Kenzi Drapes, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help.
Returns
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You may return items within 3 days of delivery.
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Items must be unused, unwashed, and in their original packaging.
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Custom or made-to-order products are not eligible for return unless defective or damaged.
Return Process
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Email us with your order number and reason for return.
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Once approved, we will provide a return shipping address.
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The customer is responsible for return shipping costs unless the item is defective or incorrect.
Refunds
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Once we receive and inspect the returned item, we will notify you of the refund status.
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If approved, a refund will be processed to your original payment method within 5–7 business days.
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Shipping fees are non-refundable.
Exchanges
We offer exchanges for defective or incorrect items. Please contact us within 7 days of receiving your order.